GNS CARE managed service

It is priced per device endpoint: gateways, switches, APs, cameras, recorders, access and Talk each carry a monthly rate, with a minimum of HK$800/month on Essential and HK$2,000/month on Complete. The calculator above gives you an instant estimate; the final figure is confirmed in writing after the free site survey.

We pull device activity logs through the official UniFi API, encrypt them to our own cloud platform, correlate events in a SIEM and then analyse each device against its long-term baseline on an AI platform we build ourselves. There is no agent to install on your network and we hold management access only. The platform names the devices about to fail and suggests the fix, and we contact you to arrange the swap before the hardware dies.

A manufacturer warranty only reacts after hardware fails: you spot the fault, raise the case, wait for parts or an RMA, and carry the downtime — and it covers the hardware alone, not configuration, updates, backups or day-to-day support. GNS Care is a monthly managed service: we read device telemetry through the official UniFi API and watch it in a SIEM, so when a drive, a power supply or a link starts trending badly we arrange the repair or swap up front. It also covers firmware updates, configuration backups, alert handling and a monthly report; Complete adds a one-hour response SLA and a 24-hour replacement. You still own the hardware and the manufacturer warranty stays valid — the two are complementary.

Yes. Scope is counted per endpoint, so Protect CCTV on its own, or just the Wi-Fi, is fine — the fee follows the actual count.

You buy it and you own it; warranties follow the manufacturer terms. If your existing UniFi kit is still suitable we just take over management — no need to replace it.

Essential is remote management: 24/7 monitoring and alerts, firmware and security updates, configuration backups, unlimited remote support and a monthly report. Complete adds the one-hour response SLA, a 24-hour hardware swap, unlimited emergency call-outs, a quarterly review and CCTV health monitoring.

A flat HK$500 a month for a VLAN separation review, a firewall rule audit and outbound connection monitoring, with follow-up on anything we find and a note in the monthly report. UniFi devices that expose the official API also feed their operating data into our SIEM for continuous analysis, and any security issue raises a proactive alert. Each month you also get a security audit report covering device state, firewall rules and the alerts we handled, for your digital-compliance and audit needs.

For monitoring we hold device management access only, to read health status and alerts. Unless you ask us to deal with a specific incident we do not review recordings; reports show uptime, drive health and event logs.

We can manage other brands too. The difference is the AI prediction: the official UniFi API exposes each device's health and activity data, so prediction is most complete there. With another brand it depends on whether the vendor exposes an equivalent API — with no API exposed, the AI platform analysis cannot run, and that part falls back to remote monitoring, alerting, firmware follow-up and on-site support. We start with an assessment that sets out what is actually possible on your brand, then decide whether to keep it, change part of it, or replace it.

The contract rolls on month to month after the initial term, and you can end it with one month notice. Adding or removing devices is pro-rated on the next invoice — no need to re-sign.

We look at this from two angles: cost and stability. On cost, most commercial firewalls charge an annual or monthly licence to keep receiving updates, while UniFi firmware and feature updates are free and continuous, which is already a price advantage. Add the GNS AI managed platform (device data read through the official API, acted on before failure) and a team that has delivered projects for government departments, public bodies, schools and rail operators since 2019, and the long run is more stable and better value than the usual hardware-licence-plus-outsourced-maintenance combination.

Segments and rules are tested outside office hours first, and only applied once the tills, printers and shared folders are confirmed working. The cut-over happens in a window you choose.

Not necessarily. If your existing equipment — UniFi or another brand — supports what you need, we keep it and bring it under management. We only suggest replacing hardware when you need more throughput or threat management. If you keep another brand, the assessment sets out what that brand can actually do — with no API exposed, the AI platform prediction cannot run.

We provide a post-incident review, containment advice and a remediation plan, and can coordinate with your IT provider. Live incident response is a separate arrangement, but we will help you size the impact first.

Yes. You get a risk list with prioritised actions. Work through it yourself, or hand the items back to us one at a time.

Security does not end at handover: firmware and signatures update weekly, staff and devices change, and new vulnerabilities keep appearing. On a monthly plan we harden the network at handover and then keep monitoring, updating and following up. MSSP, backup and disaster recovery, and IT support can be added item by item.

Either way works. Most clients let us supply the access points, switches and gateways so warranty, licensing and configuration stay in one place, but we will configure equipment you already own if it fits the design.

Yes. Ceiling and trunking work is usually done outside business hours, with the noisy stages scheduled for evenings or weekends. Network cutover is planned for a window you choose.

The survey is free within Hong Kong Island, Kowloon and the New Territories, and there is no obligation to proceed. You keep the findings either way.

Our on-site service covers all of Hong Kong — Hong Kong Island, Kowloon and the New Territories. Outlying islands and remote locations are quoted individually because of travel time.