UniFi supply, installation and managed service: common questions

Outsourced network management in Hong Kong is normally billed monthly. GNS CARE has two levels. Essential, from HK$800 a month, covers 7x24 monitoring and alerting, firmware and security updates, configuration backup, unlimited remote support and a monthly report. Complete, from HK$2,000 a month, adds a one-hour response SLA, 24-hour replacement, unlimited emergency call-outs and quarterly reviews. Security hardening is a HK$500 monthly add-on. The minimum term is 12 months, then it continues month to month and one month of notice ends it.

Yes. We deliver UniFi integration work that puts the firewall (gateway), switches, Wi-Fi access points, CCTV and door access on one UniFi management platform: one app showing every site and device, with no logging into separate brands. We start with a free site survey to establish which existing devices can stay and which are worth replacing, then quote a fixed price; the four areas can be phased. Afterwards the accounts, permissions and event timeline are shared, so tracing an incident does not mean lining up three clocks.

A shop needs business-grade Wi-Fi: roaming across several access points, VLAN separation between the till and guest networks, PoE power and central management. A home router struggles once there are many devices and a guest network. The hardware difference is roughly HK$1,000 to 2,000, but a single working-day outage stops the till and ordering, and according to the Uptime Institute's annual outage analysis the cost per hour of unplanned downtime is far higher than preventive maintenance. In Hong Kong we handle the design and installation, and the site survey is free with a fixed quote afterwards.

You can buy through us. GNS Technology is a registered reseller in the Ubiquiti Partner Program with a Partner Portal account, supplying 14 UniFi product lines and 268 models, all sourced through Ubiquiti as Hong Kong stock, with warranty claims handled for you. The shop lets you price items individually and add them to an enquiry list, and the same quotation can cover installation work.

The safest route is an authorised Ubiquiti channel. We are a registered reseller in the Ubiquiti Partner Program, hardware is sourced through Ubiquiti as Hong Kong stock, and we handle the warranty. We also provide installation, configuration and VLAN segmentation, with a port map, rack layout, administrator credentials and a configuration backup at handover. Hardware-only orders are fine too, and come with setup guidance.

GNS Technology (友成科技, registered as GNS TECHNOLOGY LIMITED) is a UniFi specialist reseller and systems integrator in Hong Kong, trading online as HKUniFi. There are three sides to the business: UniFi hardware supply, network design and installation, and the GNS CARE monthly managed service.

GNS Technology is a registered reseller in the Ubiquiti Partner Program with a Partner Portal account, which gives us access to the UniFi BOM quotation tool and partner pricing. Hardware is sourced through Ubiquiti, and warranty claims are handled by us.

Yes. UniFi hardware sourced through Ubiquiti is Hong Kong stock. The hardware carries the Ubiquiti manufacturer warranty, and we handle opening the case, following it through and arranging the replacement. If you also take GNS CARE, configuration questions and day-to-day follow-up sit with the same team of engineers.

Yes. You can order individual items from the shop, and hardware-only orders come with setup guidance; our technical articles cover the installation and configuration steps if you would rather do it yourself. Hardware is priced at the shop price, it does not cost more for declining the installation, and nothing is tied to a monthly fee.

On-site work covers all of Hong Kong, with Hong Kong Island, Kowloon and the New Territories all available. Outlying islands and remote locations are quoted separately because of travel time.

GNS Technology Limited holds seven ISO management system certifications: ISO 9001:2015 (quality), ISO 14001:2015 (environmental), ISO/IEC 27001:2022 (information security), ISO/IEC 27017:2015 (cloud services information security), ISO/IEC 27018:2019 (personal data protection in public clouds), ISO 22301:2019 (business continuity) and ISO/IEC 27701:2019 (privacy information management). Our engineers also hold the UniFi Full Stack Professional (UFSP) certification from Ubiquiti Academy.

Quotes are issued in writing after a free site survey and list hardware models, quantities and unit prices, plus the work items such as cabling, installation and configuration. The quote is fixed, with nothing added after work starts for items that were not listed. Hardware is separate, and the final price depends on your floor plan and cable routes.

That depends on the existing cabling. Runs that pass testing and carry the speed you need are kept. Where a run is damaged, under-specified or not terminated on a patch panel, we quote the replacement work before anything starts, and you decide whether to go ahead.

Yes. Ceiling-void and cable-tray work is usually scheduled outside office hours, and the noisier stages are pushed to evenings or weekends. Network cutover happens in a window you nominate.

Either way works, and the quote states the split: we handle pulling, termination, testing and configuration, or you arrange the pulling and we terminate the RJ45 ends, test the runs and configure the equipment.

A port map, rack layout, VLAN plan, administrator credentials and a configuration backup. Management stays in your hands and the network is not locked to us, so this pack is enough for another contractor to take over later.

It depends on area, partitions and headcount. A U6 Pro or U7 Pro typically covers around 60 to 140 square metres, and we run a heat map simulation from your floor plan. A 1,000 square foot (about 93 square metre) office usually needs two to three access points.

Yes. After a free survey we provide a preliminary list and reference price that you can take away and compare. The decision is yours, and the survey findings are yours as well.

Per device endpoint: gateways, switches, access points, CCTV cameras, recorders, door access and IP phones each carry a monthly fee, with a monthly minimum of HK$800 on Essential and HK$2,000 on Complete. The calculator on the managed service page gives an instant estimate, and the actual figure is confirmed in a written quote after the free site survey.

Essential is remote management: 7x24 monitoring and alerting, firmware and security updates, configuration backup, unlimited remote support and a monthly report. Complete adds a one-hour response SLA, 24-hour replacement, unlimited emergency call-outs, quarterly reviews and CCTV health monitoring.

Yes. Management is counted per endpoint, so Protect CCTV alone, or Wi-Fi alone, both work, with the fee based on the actual count. When devices are added or removed we adjust the following month pro rata, with no need to re-sign.

Bought. The hardware is yours, ownership sits with you and the warranty follows the manufacturer terms. Existing UniFi equipment can usually go straight under management without repurchasing.

We can manage equipment from other brands, but the capabilities differ. The official UniFi API exposes per-device health and activity data, so predictive AI analysis is most complete there. With other brands it depends on whether the vendor exposes an equivalent API; where there is no API, AI platform analysis is not possible and that part falls back to remote monitoring, alerting, firmware follow-up and on-site support. We assess first and state what is actually achievable for that brand.

No. On the surveillance side we hold device management access only, used to read health status and alerts. We do not review recorded footage unless you ask us to work a specific incident, and the report shows uptime, disk health and event history.

After the minimum term the contract continues month to month, and one month of notice ends it. Devices can be added or removed during the term, adjusted pro rata on the following month's fee.

Security is not finished at handover: firmware and threat signatures update weekly, staff and devices keep changing, and new vulnerabilities keep appearing. On a monthly arrangement we complete the hardening at onboarding and then keep monitoring, updating and following up incidents.

A fixed add-on of HK$500 a month: VLAN segmentation review, firewall rule review and outbound connection monitoring, with anything found followed up and reported in the monthly report. For UniFi devices that support the official API, telemetry also feeds our SIEM platform for continuous analysis, and security findings raise proactive alerts. Each month you also receive a security audit report covering device state, firewall rules and how alerts were handled, which is what digital compliance and audit work tends to ask for.

Segmentation and rules are tested outside office hours first, and only applied once point-of-sale, printers and shared folders are confirmed working. Network cutover happens in a window you nominate.

Two angles: cost and stability. Most commercial firewalls in the market need an annual or monthly licence to stay updated, whereas UniFi firmware and feature updates are free and continuous, which is already a price advantage. Add our own AI platform, which reads device telemetry through the official API and acts before a failure, and a team that has delivered projects for government departments, public bodies, schools and a railway operator since 2019, and over the long run it is more stable and better value than the usual combination of licensed hardware plus outsourced maintenance.

We provide post-incident review, isolation advice and remediation options, and can coordinate with your IT provider. Immediate incident response is arranged separately, but we will help you establish the scope of impact first.

No. Existing equipment, UniFi or otherwise, is kept and brought under management as long as it supports the functions you need. Replacement is only suggested where you need higher throughput or threat management features.

Surveys on Hong Kong Island, in Kowloon and in the New Territories are free, with no obligation to use our services. Whether or not you proceed, the findings are yours.

We reply with the lead time within one working day and state it on the quote. Where a model has to be ordered from the agent, we say how long it will take up front rather than taking payment first.

Seven days from receipt or collection, for new-product faults (DOA), hardware failure or a model mismatch, counted from our dispatch record or the collection notice.

Outside the seven-day new-product fault exchange, for example ordering the wrong model or changing your mind after opening the box, we handle it case by case based on the model, the supplier's policy and the condition of the goods. It is not guaranteed.

Returning goods to us is at your cost, though bringing them to our Lai Chi Kok office is free. Courier charges and any damage in transit are borne by the buyer. We pay the shipping on the replacement.

Refunds apply where we cancel an order because of stock, a pricing error or a stock error, and are returned by the original payment method within seven days of confirmation. Completed installation work and fees already paid for the managed service are not refundable.

It goes through the manufacturer warranty, which we handle: opening the case, following it up, arranging the replacement and reconfiguring after the swap.